Effective Date: January, 2024 This Privacy Policy outlines the practices of Taj Real Estate ("Taj Real Estate," "we," "us," or "our") regarding the collection, use, and storage of personal information provided by individuals contacting our organization. We are committed to safeguarding your data and ensuring compliance with applicable laws and regulations. Taj Real Estate is headquartered at 2 Kingdom Street, London, W2 6BD, United Kingdom. By engaging with Taj Real Estate and providing your personal information, you consent to the processing of your data as described in this Privacy Policy. You reserve the right to withdraw your consent at any time. Information Collection To effectively communicate property-related information and services, we collect various types of information from you. This may include contact details and other personal information necessary for our business operations. We are the sole custodians of the information provided to us and do not share it with third parties without your explicit consent or unless required for contractual obligations. Information you provide may include: - Names - Email addresses - Postal addresses - Telephone numbers - Referral sources - Preferences for communication Additionally, when you interact with our website or online advertisements, we may collect certain data using technologies like cookies. This may include: - IP addresses - Web pages visited - Links clicked Third-party Service Providers We engage reputable third-party service providers to assist in various aspects of our business operations. These providers are entrusted with only the necessary personal information required to perform their designated tasks. We mandate strict adherence to data protection standards and prohibit the use of your information for any other purposes. Examples of services provided by third-party providers include: - Customer service - Website hosting - Data analysis - Marketing activities If you wish to opt out of receiving communications from us, you may do so by following the instructions provided in our communications or contacting us directly. Use of Information We primarily use your information to facilitate property transactions, communicate effectively, and enhance our services. This includes: - Responding to inquiries and requests - Fulfilling contractual obligations - Preventing fraudulent activities - Providing relevant updates and property-related content - Conducting research and improving our services Lawful Basis for Data Processing Our data processing activities are conducted on the basis of legitimate interests related to property sales and marketing, contractual obligations, and legal requirements. Choice & Control You have the right to access, correct, or delete any personal information held by Taj Real Estate. If you believe that any information, we hold is inaccurate or incomplete, please contact us promptly. We may share information with third-party data processors, such as solicitors, mortgage providers, and property maintenance professionals, to facilitate property transactions and address inquiries. Marketing We may use the data we collect to inform you about properties and services that we believe may be of interest to you. If you prefer not to receive such communications, please inform our Data Controller. Customer Care and Correspondence Following property transactions, we may contact you for references or to address any concerns you may have. We may also conduct market research to enhance our services. Fraud Prevention To combat fraudulent activities, we may verify the identity of customers and share information with relevant authorities as required by law. Retention and Disposal of Personal Data We adhere to a documented data retention policy to ensure compliance with legal requirements and industry standards. Personal information is retained only for necessary purposes and disposed of securely when no longer needed. Security We employ robust physical, electronic, and managerial measures to safeguard your information against unauthorized access or disclosure. All data processing activities occur within the EU, and appropriate security measures are maintained. Lodging Complaints If you have concerns regarding our handling of your personal information, please contact us to discuss the issue. We have an internal complaints procedure in place, and you may also escalate the matter to relevant authorities if necessary. Access Rights You have the right to access the personal information we hold about you. To request a copy of your data, please contact us via email or mail. Links Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to review their respective Privacy Policies. Changes to This Policy We periodically review and update our Privacy Policy to reflect any changes in our practices or legal requirements. The latest version of this document is available on our website. Feedback Your feedback is valuable to us. If you have any questions, concerns, or suggestions regarding our Privacy Policy, please contact our Data Control Officer. Thank you for entrusting Taj Real Estate with your personal information. We are committed to maintaining the highest standards of privacy and data protection.